Refund & Return Policy

We always aim to provide you with a satisfying and transparent shopping experience. Please read our refund and return policy carefully before placing your order.

Return Policy

You may request a return or exchange within 7 days from the date of delivery, provided that:

• The product is unused, with all original packaging, tags, seals, accessories, and documents (if any).
• The product is free from scratches, damage, or any signs of use.
• Proof of purchase or order information is required for verification.

📦 Return shipping costs:

• If the return is due to personal reasons (e.g., change of mind): the customer is responsible for both-way shipping fees.
• If the return is due to our error or a manufacturing defect: we will cover the return shipping cost.

Returns Are Not Accepted In The Following Cases:

• The product has been used or shows signs of tampering or disassembly.
• The return request is made after the 7-day window.
• The product is damaged due to misuse, drops, water exposure, scratches, or improper handling.

Refund Policy

You are eligible for a full refund if:

• The order is canceled before it is processed and shipped.
• The product has a manufacturing defect and no replacement is available.

💳 Refund time:

• Once we receive and inspect the returned item, the refund will be processed to your original payment method within 5–10 business days.

Contact Us Before Taking Any Action

📌 You must contact us before sending any item back or initiating any refund or payment-related request.
We will verify your case and provide detailed guidance to help resolve it quickly and efficiently.

How to Contact & Send Returns

📧 Email: zychrono24@gmail.com

We will respond within 24–48 business hours with detailed instructions.

Additional Notes

• Please record a video when unboxing the product to serve as proof in case of missing items or defects.
• In some special cases, we reserve the right to decline a return/refund request if fraudulent activity or policy abuse is suspected.